Terms of Service

1. About Windsor Digital

Windsor Digital Pty Ltd ("Windsor Digital", "we", "us") operates an online ordering platform for independent hospitality venues in Australia. Windsor Digital is a technology platform only — we are not a food business, restaurant operator, or party to the transaction between the customer and the restaurant.

By creating an account and using our platform, you ("the restaurant", "you") agree to these Terms of Service. If you do not agree, do not use the platform.

2. Platform fee

Windsor Digital charges a platform fee of 2% on every transaction processed through the platform. This fee is charged to the restaurant, not the customer. The fee is calculated on the total order amount (inclusive of any modifiers) and deducted automatically before funds are paid out to your Stripe account.

The platform fee percentage is displayed in your dashboard settings and may be updated with 30 days written notice.

3. Payments

All payments are processed by Stripe via Stripe Connect. Windsor Digital does not hold, process, or have access to customer payment card information.

Restaurants receive funds minus the platform fee via their connected Stripe account, according to Stripe's standard payout schedule. You are responsible for maintaining an active Stripe account in good standing.

4. Refunds

Refunds are the restaurant's responsibility. If a customer requests a refund, the restaurant must process it within 5 business daysvia their Stripe dashboard. Refunds are issued to the customer's original payment method.

The platform fee is non-refundable regardless of whether a refund is issued to the customer. Windsor Digital does not process, mediate, or reverse refunds on behalf of restaurants.

5. Restaurant obligations

By using the platform, you agree that you are solely responsible for:

• Food safety and hygiene — compliance with all applicable food safety legislation and regulations in your jurisdiction
• Menu accuracy and pricing — ensuring all items, descriptions, and prices on your digital menu are current and correct
• Allergen information — providing accurate allergen and dietary information for all menu items
• Timely preparation — preparing orders within the estimated timeframe shown to customers
• Pickup availability — being available to hand orders to customers during your published operating hours
• Legal compliance — holding all required licences and permits for your food business

Windsor Digital does not inspect, verify, or endorse the quality, safety, or accuracy of any food or beverages offered through the platform.

6. Customer data

Customer data collected through your online ordering page — including customer names, email addresses, and order history — belongs to your restaurant. Windsor Digital acts as a data processor on your behalf, as defined under the Privacy Act 1988 (Cth).

You must not use customer data for purposes outside order fulfilment without the customer's explicit consent. You are responsible for handling customer data in compliance with the Australian Privacy Principles.

For full details on data handling, see our Privacy Policy.

7. Account suspension and termination

Windsor Digital may suspend or terminate your account for:

• Non-payment of platform fees
• Repeated customer complaints regarding food quality or service
• Violation of these Terms of Service
• Fraudulent activity or misuse of the platform
• Legal or regulatory requirement

For non-urgent terminations, Windsor Digital will provide 30 days written notice via the email address on your account. Immediate suspension may occur in cases of fraud, legal obligation, or risk to customer safety.

You may close your account at any time by contacting us. Outstanding platform fees remain payable.

8. Limitation of liability

To the maximum extent permitted by law, Windsor Digital is not liable for:

• Food quality, preparation, safety, or hygiene issues
• Disputes between customers and restaurants
• Stripe outages, payment processing failures, or payout delays
• Loss of revenue during platform downtime or maintenance
• Indirect, incidental, or consequential damages

Windsor Digital's total aggregate liability to you is limited to the platform fees paid by you in the 12 months preceding the event giving rise to the claim.

9. Governing law

These Terms of Service are governed by and construed in accordance with the laws of the State of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of Victoria and any courts entitled to hear appeals from those courts.

10. Dispute resolution

If a dispute arises between you and Windsor Digital in connection with these terms:

1. Good faith negotiation — the parties must attempt to resolve the dispute through good faith negotiation within 30 days of written notice of the dispute.
2. VCAT — if the dispute is not resolved within 30 days, either party may apply to the Victorian Civil and Administrative Tribunal (VCAT) for resolution.

Each party bears their own costs unless VCAT orders otherwise.

11. Changes to these terms

Windsor Digital may update these Terms of Service from time to time. For material changes, we will provide at least 30 days notice via email to the address on your account. The effective date at the top of this page indicates when the terms were last revised.

Continued use of the platform after the notice period constitutes acceptance of the revised terms.

12. Contact us

Windsor Digital Pty Ltd
Australia
Email: management@windsordigital.com.au